Payment can be made by bank transfer to Holland or Poland. You can also buy my dolls through etsy.com.
Prices can be changed at any time by Margaritka without prior notice. Prices are fixed only after written order confirmation.
Goods are despatched from Poland after receipt of payment. Postage for a doll within the EU is usually around €10-15, depending on size of the doll; if a bed or doll house is added this can be either still within this amount, or, depending on weight, it can go up to €25 for up to 10kgs. There are possibilities for picking up orders in certain cities in the Netherlands or Belgium. Please ask me about the possibilities. Cost of sending items to the USA or Canada are €20 for 1 item or €25 for 2 or 3.
Buyers are responsible for all customs fees, taxes, or receiving fees incurred.
Your personal bank details will not be passed on to a third party.
Please check your order when it arrives, and if the product is faulty and you are not satisfied with your purchase, please contact me and return the doll within 7 days after written confirmation from me that this is possible. Dolls (or other products) can only be returned in their original condition for an exchange or full refund of the purchase price. This does not apply to slight variations in colors or appearances, as photograps and computer or laptop screens can slightly alter these.
The postage charge is only refundable if the product is faulty.
Please note that you are the legal owner of the product until I have received it back. It is important that you keep the proof of postage.
Claims of damaged items, or shipment errors must be made within 7 days of receipt of an item.
All my Waldorf dolls (or other products) are handmade and thus unique. That is why they can slightly vary and the colours may appear differently in photographs and on the screen, compared to how they look in real life. If they are made on order, they are not available immediately (unfortunately ) ) and time schedules should be agreed upon in writing. If you wish to have a doll immediately, please check it's availability with me.
Any doll sold by me that has broken through normal use (I agree that "normal use" can be seen flexibly in child's play) within one year of purchase will be repaired at no charge.